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Meet the
#1 virtual receptionist team for small businesses.

Maximize retention, customer satisfaction, and ROI with Ruby’s human-powered virtual receptionist and live chat solutions.

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Ruby: so much more than an answering service.

Answering, live transfers, scheduling, payment processing, client intake, lead capture—Ruby does it all. And we offer flexible solutions built to help small businesses of all sizes and specialties. From part-time backup to full-service support, Ruby has what you need to reach your goals.

Win back the workday.

Virtual receptionists commonly perform the following tasks: Answer calls and engage with website visitors around the clock, manage after-hours communication, provide coverage during busy periods, and enable businesses to focus on core operations. Our professionals ensure continuous customer support and efficient call handling.

Increase customer loyalty.

Anyone can answer a call or chat—but it takes the right person to create meaningful connections with the people you serve. Our team is made up of highly-skilled conversationalists who know how to turn even the shortest interactions into big wins for your business.

Grow your business.

Ruby receptionists are more than an answering service—we’re an extension of your team invested in the long-term success of your business. Count on us to provide personalized insights that help you capture more opportunities and outmaneuver the competition.

Customize your plan

See how Ruby is helping other small businesses.

“Ruby’s culture doesn’t just provide good service, but exceptional service. There’s a continuity I’ve never seen before. Throughout my experience, everyone provides exceptional service to ensure I’m getting everything that I need. That’s Ruby’s magic.”

Dr. Andre Mitchell

Healthcare
Cellulite Physician Services

Five-star Trustpilot review

Our closing rate has been 75% higher with Ruby compared to when we were using another company that only offered a chatbot.
Sarah KellamOffice Manager and marketing director
I would encourage any attorney who is questioning the cost to just go for it. Considering the bar association discount, plus the time you deal with hiring a receptionist, covering when they’re absent, and dealing with payroll taxes—the difference is negligible.
Wendy OpinOpin Law Firm
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What makes Ruby different?

For two decades, Ruby has focused on creating and celebrating a culture built on excellence with:

  • A commitment to equity, diversity, and inclusion
  • Expertise in skills such as conflict resolution and active listening
  • Resources for personal and professional development

Technology can never replace people—but it can empower us to do more. Ruby’s proprietary tools help level up our service with:

  • Industry-leading answering speeds
  • Robust scheduling, new client intake, payment processing, and virtual switchboard call-handling capabilities
  • Access to local weather and maps
  • The ability to sound like a seamless extension of your team

We’ve been growing businesses through meaningful connections since 2003, investing in our people every step of the way, with:

  • A rewarding, welcoming workforce culture
  • 120 hours of professional training
  • Values that hold us accountable to delivering delight

Grow and thrive with Ruby.

24/7 live call answering

Outshine the competition and delight callers with virtual receptionists who sound like a seamless extension of your team.

  • Deliver exceptional experiences
  • Minimize interruptions
  • Maximize every connection
Learn more

Multichannel experience

Meet rising customer expectations with solutions that allow people to reach your business however, wherever, and whenever they prefer.

  • Synchronize every touchpoint
  • Leverage customer data
  • Never miss another opportunity
Learn more

Integrated live website chat

Outshine the competition and delight callers with Ruby’s virtual receptionists, who do more than just answering the phone. Our capabilities include:

  • A virtual switchboard that routes calls by name or department
  • New client intake
  • Scheduling new appointments
  • Accepting payments
  • Appointment confirmations
  • Optional Bilingual or Spanish-only answering
Learn more

We work with the same tools as you.

At Ruby, we’re all about making small business owners’ lives easier. That’s why we feature integrations with many of the software platforms and tools you already use—and we’re always adding more.

Explore our integrations

Stay ahead of the curve with in-depth tips and insights.

From information about virtual receptionists to digital marketing guides, explore practical and tactical tips for your industry, along with insights designed to drive small business success.

All industries
Small business
Legal
Home services
Healthcare
Business services

Let's connect.

From capturing opportunities to saving you time, we’ve got your back. Try Ruby today and learn why 14,000+ businesses trust us to represent them online and over the phone.

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and retaining customers.

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