Live phone answering services for small businesses

Turn your business phone into a customer-acquiring, caller-impressing machine with Ruby’s phone answering services. We’re live 24/7 and 100% based in the US.

Small business answering service

Ruby is not your average
answering service.

Any answering service can take phone calls for you. But only Ruby acts as a seamless extension of your business, delighting callers while giving you the time, tools, and insights to achieve more.

We’re the real, live, connection-making, customer-impressing extension to your in-house team. Our virtual receptionists answer and transfer calls, provide FAQs, take messages, collect payments, schedule appointments, make outbound calls, and focus on maximizing customer satisfaction—and we sound like we’re right in your office!

24/7 live answering

Full-time, part-time, overflow, after-hours—Ruby’s virtual receptionists are there for your callers whenever they need you.

Flexible call forwarding

Answer only the calls you want to answer. We’ll handle the rest. Send all or some of your calls to Ruby, or use us as backup.

Instant notifications

After a receptionist wraps up a call, we send a notification via email, text, or the Ruby app. Stay connected to your customers and on top of your call activity at any time, from any device.

Appointment scheduling

We work with your preferred calendaring system through your website, so you’re never double-booked.

Lead capture

Ruby captures potential new customers or clients while screening out solicitors and unwanted calls. We’re happy to transfer leads directly to you.

Payment processing

Receptionists in a secure facility can enter payment information into your payment processing link.

Outbound calling

Need to confirm an appointment or gather details from a client? Send Ruby a request through the app and we’ll handle the call.

Bilingual receptionists

Ruby’s bilingual virtual receptionists ensure callers feel at ease and heard in their preferred language (English or Spanish).

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect you and your patients’ information.

Number porting and hosting

Tap into enhanced features and save money by using Ruby to host your business number. You can even eliminate your phone bill!

Robocall filtering

Automatically route robocalls to your Ruby voicemail box—we don’t answer them live or charge you for them.

Custom voicemail

Don’t want 24/7 answering? No problem. Ruby gives you unlimited voicemail boxes with customized greetings. Check recordings and transcripts instantly.

How Ruby's live answering services work

Step 1: We answer the phone.

We say hello to your caller with a customized greeting, like “Thank you for calling ABC Company, how may I help you today?”

Step 2: We handling the phone call—your way.

Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.

Step 3: We provide detailed call follow-up.

When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.

Step 4: We delight callers while helping your business achieve more.

We can engage your callers in other ways, including answering FAQs, scheduling appointments, and completing short intake forms.

Why do small businesses rely on
Ruby’s phone answering services?

We make you sound great.

Our 100% US-based call answering services specialize in making the most out of every customer conversation.

Full-time to just sometimes.

Ruby can work as an extension of your team from full-time call answering to backup and fill-in support.

Your business, your number.

We can work with your existing phone number. Or, keep your personal number private with a custom, Ruby-hosted number.

Live call answering—and so much more.

Ruby’s got you covered with live answering around the clock. No matter where you are, we’re picking up 24/7/365.

Mobile App

Meet the Ruby app.

Set your availability and preferences.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Change call handling instructions at any time.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Manage your Ruby activity.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Keep your personal number private.

Show your Ruby-hosted business number as your caller ID when you make calls from the app and keep your personal number private.

Optimized for iPhone and Android.

Work from anywhere, never miss an opportunity, and make a great impression.

Answering service resources

Explore more about answering services and virtual receptionists.

We’ve written the book about answering services and virtual receptionists. Scratch that—we’ve written several. Explore our resources to learn how virtual receptionist services work, their ROI, and what to look for in a provider.

Learn how the Tyra Law Firm uses an answering service to save time, win business, and create personal connections with callerss.

Experience the Ruby difference for yourself.

Thousands of businesses love Ruby’s answering services—and we know you will too. Schedule you consultation today and let us walk you through our service and solutions.

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