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ANSWERING SERVICES

Achieve more with Ruby.

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More time, more opportunities, happier customers—no matter what your business goals are, Ruby can make them happen. Get started with our 24/7 virtual receptionist service by filling out this form.

Named best flexible answering service and best answering service for law firms by Fit Small Business!

What we do

Call handling. Screening. Live transfers. Message taking. Lead capture. The live virtual receptionists at Ruby do it all while creating real, meaningful connections.

24/7 live answering

Full-time, part-time, overflow, after-hours—Ruby’s virtual receptionists are there for your callers whenever they need you.

Flexible call forwarding

Answer only the calls you want to answer. We’ll handle the rest. Send all or some of your calls to Ruby, or use us as backup.

Instant notifications

After a receptionist wraps up a call, we send a notification via email, text, or the Ruby app. Stay connected to your customers and on top of your call activity at any time, from any device.

Appointment scheduling

We work with your preferred calendaring system through your website, so you’re never double-booked.

Lead capture

Ruby captures potential new customers or clients while screening out solicitors and unwanted calls. We’re happy to transfer leads directly to you.

Payment processing

Receptionists in a secure facility can enter payment information into your payment processing link. 

Outbound calling

Need to confirm an appointment or gather details from a client? Send Ruby a request through the app and we’ll handle the call.

Bilingual receptionists

Ruby’s bilingual virtual receptionists ensure callers feel at ease and heard in their preferred language (English or Spanish).

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect you and your patients’ information.

Number porting and hosting

Tap into enhanced features and save money by using Ruby to host your business number. You can even eliminate your phone bill!

Robocall filtering

Automatically route robocalls to your Ruby voicemail box—we don’t answer them live or charge you for them.

Custom voicemail

Don’t want 24/7 answering? No problem. Ruby gives you unlimited voicemail boxes with customized greetings. Check recordings and transcripts instantly.

See it in action.

Explore how Ruby’s virtual receptionists answer calls, handle transfers, capture leads, and do a whole lot more, in this 11-minute demo.

Why Ruby?

Thousands of businesses across the United States trust Ruby to represent them over the phone. Why? Because we’re so much more than an answering service. We’re a team of customer communication experts dedicated to helping small businesses succeed. 

Mobile App

Meet the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

 

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

 

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

 

Show your Ruby-hosted business number as your caller ID when you make calls from the app and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

View receptionist plans

The benefits of Ruby,
by the numbers

Our average answer time is <10 seconds.

That’s less than one ring cycle—which means you won’t lose callers to frustration or your competition. 

20,000 robocalls filtered per month.

Our technology ensures we don’t waste anyone’s time on robocalls, keeping virtual receptionists focused on the conversations that matter.

10+ hours
gained per month.

Whether you need to work, sleep, or catch up on your to-do list, we’ll give you more time to do what matters.

20 years of connections made.

There’s call answering and then there’s providing an oh-wow-you-just-made-my-day caller experience. Ruby has been doing both since 2003.

“We did try another local virtual receptionist company, however, we missed the high-quality service that we came to rely on from Ruby. The receptionists at Ruby always sounded confident and were able to convey a sense of professionalism to potential clients. We returned to Ruby after 2 months away. We consider Ruby as a good investment in our business as we are confident with Ruby being the first impression of our firm for potential clients.”

Rupa Karyampudi

Legal
MK Disability Lawyers

Five-star Trustpilot review

pricing

What’s included in your Ruby plan

The only difference between our plans? The number of receptionist minutes—meaning you always have access to the same comprehensive set of features at no extra cost.

By the way, you can save 20% off chat pricing by adding chat to any virtual receptionist plan!

Bundled Chat Ruby 10

  • Your Call Ruby plan
  • Up to 10 chats for $109
    (a 20% savings)
Sign up
All the details

Bundled Chat Ruby 30

  • Your Call Ruby plan
  • Up to 30 chats for $252
    (a 20% savings)
Sign up
All the details

Bundled Chat Ruby 50

  • Your Call Ruby plan
  • Up to 50 chats for $392
    (a 20% savings)
Sign up
All the details

Most popular

Don’t see the right plan here? We have larger offerings—just talk to us!

Are you ready to take your business to the next level?

First, fill out this form or give us
a call. We’ll get in touch to better understand the unique needs and goals of your business.

Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!

Call Ruby:
844-311-7829

Key features in all bundled plans

See it in action

Your all-in-one solution

  • Plans to fit your unique needs
  • 24/7 coverage for your phone and website
  • HIPAA-compliant services available
  • 100% live, personalized communication
  • Custom FAQs & lead capture
  • Voicemail and chat transcripts
  • Shared dashboard to view activity

Live virtual receptionists

  • Notifications via the app and email
  • Custom greetings
  • Bilingual answering
  • Call routing by type of call
  • Easy-to-update call handling options
  • Outbound calls made by Ruby on your behalf
  • Call and text from your business number in the Ruby app
  • Local area phone number
  • Toll-free numbers available

Managed live chat

  • Customize engagement by webpage
  • Responses within one minute
  • Customize information Ruby collects
  • Address sales objections with custom responses
  • Follow-up with live call connect
  • Chat implementation and ongoing support
Get started

50 minutes per month

  • Great for startups
$235/month
Sign up
See details

100 minutes per month

  • Great for one-person businesses
$375/month
Sign up
See details

200 minutes per month

  • Up to 200 receptionist minutes
$680/month
Sign up
See details

Most popular

500 minutes per month

  • Great for small businesses of all kinds
$1,640/month
Sign up
See details

Don’t see the right plan here? We have larger offerings—just talk to us!

Are you ready to take your business to the next level?

First, fill out this form or give us
a call. We’ll get in touch to better understand the unique needs and goals of your business.

Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!

Call Ruby:
844-311-7829

Key features in all Call Ruby plans

See it in action

Professional receptionists

  • Available 24/7/365, as full time, part time, or back up support
  • Trained to sound like they’re part of your staff
  • Conversations in English or Spanish
  • HIPAA-compliant service available
  • PCI-compliant service available

Robust app and portal

  • Call and text from the app and portal
  • Immediate access to messages
  • One-touch call holding via the app

Expansive capabilities

  • Appointment scheduling
  • New client intake via webforms
  • Call routing by type of call
  • Payment processing in a secure facility
  • FAQs and local weather information

Customized experiences

  • Custom after-hours call routing options
  • Conditional no-answer forwarding to Ruby
  • Personalized greetings
  • 7 hold music options
  • Local and toll-free business numbers

Quality customer care

  • Ruby customers report a 94% satisfaction rate
  • A dedicated Customer Success team
  • Convenient call handling updates
  • 2-hr average response time
  • 73 net promoter score

Efficient integrations

  • Zapier
  • Clio Manage
  • Clio Grow
  • Rocket Matter
  • MyCase
Get started

10 chats per month

  • Great for startups
$135/month
Sign up
See details

30 chats per month

  • Great for solo practices and one-person businesses
$315/month
Sign up
See details

50 chats per month

  • Great for small businesses of all kinds
$490/month
Sign up
See details

Most popular

Don’t see the right plan here? We have larger offerings—just talk to us!

Are you ready to take your business to the next level?

First, fill out this form or give us
a call. We’ll get in touch to better understand the unique needs and goals of your business.

Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!

Call Ruby:
844-311-7829

Key features in all Chat Ruby plans

See it in action

Managed live chat

  • 24/7/365 website coverage
  • A team of highly-trained, professional specialists
  • Chat transcripts
  • Call-connect feature brings warm leads right to your phone

Personalized experiences

  • Multiple chat plans to fit the needs of your web visitors
  • HIPAA-compliant chat services available
  • Customized frequently asked questions
  • Chat box designed to fit seamlessly into your website

Quality customer care

  • Ruby customers report a 94% satisfaction rate
  • Chat implementation and ongoing support
  • Quick response times
Get started

Ready to get started?

Ruby virtual receptionist pricing starts at $219 per month. Explore our plans and learn more about why 14,000+ businesses trust Ruby.

Get started

Your partner in gaining
and retaining customers.

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