Law practice resource hub

“We have pivoted to telephonic and online services in a manner that has allowed business to continue, and even increase. We will continue rethinking how we approach servicing our clients, with particular emphasis on virtual and cloud-based systems to meet our clients where they are.”

“Most people don’t see attorneys under happy circumstances, unless they are working on a business deal. In your personal life, you’re either planning for your death, or someone has died, or you’re getting divorced, or someone was hit by a car… having some compassion helps attorneys bring things down to the level of their clients.”

“I made major revisions to my workflows in order to be more paperless and location independent. I use more features in Clio and Microsoft 365 re: cloud storage of documents. I leverage my VoIP phone to be able to answer calls at home. I use MS Teams meetings for video conferences with clients and potential clients. I can serve more clients over a broader geographic area through virtual meetings and make more money.”

“Don’t Panic. Think. Be ready to act decisively. We’re a law firm that takes care of small businesses and we’ve gone to a completely remote and virtual format for our operations. As for our clients, we’re helping them find ways to reorganize their businesses so that they can continue to prosper in this new, contactless society.”

“Video conferencing has become so mainstream that it will forever replace many other types of client interaction. Remote signing and notarization of estate planning documents will become commonplace.”

“We’re a small law firm that works with small healthcare practices and professionals, so we’ve had to adapt every detail of our practice! We’ve moved to an entirely remote practice structure, which has helped us empathize well with our clients’ transitions to telemedicine. We’ll definitely allow more flexible work-from-home policies! Our team has been very productive, and we’ll defer more to them regarding where they work. We’ll probably also move into an office with more delineations of personal space, so we’re already planning for the number of doggy doors we’ll need installed to allow everybody equal access to the firm’s most popular member, Crosby.”

“I would not have made it without having Ruby. Just being able to get an email or a text to say that somebody just called and a live person spoke with them? It goes a long way. People want to talk to people.”