At Ruby, we take pride in helping small businesses do what they do best. Whether it’s serving people in need, building a community, innovation, the pursuit of a passion, or any other kind of venture, our customers’ goals are our goals.
That’s why we’re so happy to share that we’ve recently been recognized for what we do best—representing small businesses over the phone. Fit Small Business has named Ruby as the “best answering service for law firms” as well as the “best flexible answering service.”
These days, it’s more important than ever for attorneys to get client communication right. The latest Clio Legal Trends report reveals that nearly half of all law firms don’t answer their phones. On top of that, potential clients who do reach a representative “aren’t getting enough information over the phone.” These issues lead to negative caller sentiment and lost business.
In regard to how we work with law firms and legal professionals, Fit Small Business highlights Ruby’s responsiveness, as well as capabilities such as payment processing, outbound calls, the mobile app, and our integrations:
"As the best overall, Ruby provides virtual legal receptionists who respond to clients via phone and chat 24/7 and provide after-hours support for time-sensitive concerns. The mobile app and portal ensure that all your software works together in a seamless interface, which is great for firms that need to manage clients on multiple platforms.
Ruby can be used to follow up on client intake calls and process payments through inbound and outbound calls. These features benefit firms when acquiring new clients and managing cases with legal service fees, providing full-service engagement with clients at all stages.
This provider also includes multiple user-friendly features that allow lawyers to customize their call features at the touch of a button. For example, you can create custom calendars and adjust call availability all from the mobile app. Ruby also integrates with legal software, so you never have to worry about complex software configurations or juggling too many tools. "
You can read more here and here.
With 2025 around the corner, now is an ideal time to think about your business goals and how you plan to make them happen in the new year. One easy step is to use the right answering service or virtual receptionist solution. Discover how Ruby can help you achieve more.
