Small business resource hub

“We have pivoted to telephonic and online services in a manner that has allowed business to continue, and even increase. We will continue rethinking how we approach servicing our clients, with particular emphasis on virtual and cloud-based systems to meet our clients where they are.”

“Already being a paperless office organization has certainly been a great thing with remote functioning capabilities ensured there was no gap in service or production.”

“The biggest win we will take away from this experience is the importance of running an operation with reduced overhead, therefore you are able to sustain operations even with a 35% reduction in productivity. I also learned to always be prepared to pivot when the conventional way of conducting business no longer works.”

“As a business owner, learning I need time to think and plan rather than react! Many of the things I have implemented lately would have helped us years ago if I had taken time to think about it. We have added safety and sanitation procedures since we work with older adults. We are adding another service besides relocation services to bring in more business. We have had time to refine our procedures add new processes to help us automate more of our business. We’ve also been getting additional education.”

“Think outside the box. COVID is forcing us to be creative. Our business has actually grown during this lockdown. Now with Ruby, we are more efficient, and our clients are happy.”