Solutions

Achieve more with 24/7 live virtual receptionists.

With over 20 years of experience, Ruby’s virtual receptionists are dedicated to saving you time, impressing your callers, and helping you grow your customer base. See why we don’t consider ourselves an answering service. We’re so much more.

What is a live virtual receptionist?

A live virtual receptionist is a real person who answers calls, chats with website visitors, and manages appointments on behalf of your business. Unlike automated systems, Ruby’s highly trained receptionists provide a personal, professional touch, ensuring every client feels valued and heard, no matter the time of day or night.

Why your business needs a virtual receptionist

A virtual receptionist helps you maintain consistent communication with clients, even when you’re busy or out of the office. By handling calls, scheduling, and lead capture, Ruby allows you to focus on growing your business while ensuring that every customer interaction is handled efficiently and professionally.

By the numbers

20+

years of experience serving small businesses

1.6M+

leads captured per year

20,000

robocalls filtered per month

1.1M+

conversations handled every month

15,000+

businesses trust Ruby

How Ruby’s virtual receptionists help your business

Ruby’s virtual receptionist service is designed to improve customer service and streamline your operations, allowing you to focus on growing your business. Whether it’s managing leads, scheduling, or offering support across multiple channels, we act as an extension of your team. Here’s how we help:

Increase lead conversion

Our live virtual receptionist team doesn’t just answer calls—we confidently engage with potential clients, collect key information, and provide immediate responses. By capturing key details, we help you convert leads into loyal customers. With our personal touch, you’ll never miss an opportunity to build lasting relationships.

Boost customer satisfaction

Your customers deserve immediate, professional responses, and we make sure they get them. No matter the time—day, or night—your clients will always reach a professional person ready to assist them. With our consistent, responsive service, your customer satisfaction will soar, leading to better retention and more positive reviews.

Seamless appointment scheduling

Ruby’s virtual receptionist service manages your appointments, ensuring everything runs smoothly. Our team handles scheduling, confirms appointments, and prevents double bookings, saving you time and keeping your team organized and ready.

Multichannel support

Our friendly receptionists are trained to assist via calls, emails, and live chat, offering a personalized and consistent experience across all communication platforms.  No matter what form of communication your clients prefer, they’ll always receive the same high level of service, ensuring seamless, integrated communication across all channels.

Cost-effective

Hiring a full-time receptionist can be expensive, but with Ruby, you get the benefits of a professional receptionist team without the high cost. We offer flexible, scalable plans, allowing you to pay only for the support you need. You get access to top-tier service without the added overhead.

Key features of Ruby's virtual receptionist service

Ruby’s remote receptionist service helps streamline your business operations, manage client interactions, and save you time. Here’s how we make it easy:

24/7 live answering

Ruby answers your calls any time, day or night—whether you need full-time coverage, overflow support, or after-hours service. We ensure your clients always reach a live person.

Flexible call forwarding

Only answer the calls you want. Forward all calls, some calls, or use us as a backup. Ruby handles the rest, so you don’t miss a thing.

AI-powered transparency

Stay informed about your customer service with precise AI-powered conversations transcripts and caller sentiment analysis.

CallNav

Provide best-in-class caller experiences with friendly, professional human receptionists supported by an AI assistant trained exclusively on your business.

Instant notifications

After each call, we send real-time notifications via email, text, or the Ruby app. Stay connected and in control, no matter where you are.

Appointment scheduling

Ruby manages your calendar, preventing double bookings and keeping appointments organized, so you stay on track without the hassle.

Lead capture

We capture new leads, screen out unwanted calls, and send valuable customer info directly to you, making it easier to grow your business.

Payment processing

At Ruby, we can securely process payments on your behalf, entering payment details through your system, making transactions easy and secure.

Outbound calling

Need to confirm an appointment or follow up? Simply send us a request, and Ruby handles the outbound calls for you.

24/7 bilingual receptionists

Ruby’s bilingual receptionists ensure your Spanish- and English-speaking clients are always understood, with round-the-clock availability.

HIPAA compliance

Our friendly 24/7 receptionists are HIPAA-trained, and we implement extra security measures to protect sensitive information for your peace of mind.

Number porting and hosting

Save on phone bills by using Ruby to host and port your business number, offering enhanced features for easier communication.

Robocall filtering

We automatically filter out robocalls, routing them to voicemail so you don’t waste time on them.

Custom voicemail

Ruby offers unlimited custom voicemail boxes, personalized greetings, and instant access to message recordings and transcripts.

“Our small law firm is currently looking for a new admin employee/ receptionist, and in the meantime, our attorneys were taking all of the cold calls on our main line. Signing up for Ruby allowed us to weed out spam, marketing, and robo calls without taking up any of our professional’s time, and helped us to narrow down good potential leads from those that weren’t right for our firm. This has freed up more valuable time than we could have expected. We are thrilled with Ruby’s results.”

Dana Fairchild

Pontius Tax Law

Five-star Trustpilot review

Why do businesses rely on
Ruby’s virtual receptionists?

Our average answer time is <10 seconds.

That’s less than one ring cycle—ensuring your callers don’t get frustrated or switch to your competition.

20,000 robocalls filtered per month.

Our technology ensures we don’t waste anyone’s time on robocalls, so our receptionists stay focused on the conversations that matter most.

10+ hours
gained per month.

Whether you’re working, resting, or tackling your to-do list, Ruby gives you more time to focus on what matters.

20 years of connections made.

Ruby has been delivering exceptional, personal service since 2003—creating real, memorable connections with every call.

Mobile App

Meet the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Show your Ruby-hosted business number as your caller ID when you make calls from the app and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Resources

Learn more about how virtual receptionists work.

We’ve written the book about virtual receptionists. Scratch that—we’ve written several. Explore our resources to learn how virtual receptionist services work, their ROI, and what to look for in a provider.

Industry solutions

Industries

Ruby for attorneys and law firms

Ruby is the top client communication solution for legal professionals, enhancing client experiences while maximizing billable hours.

Industries

Ruby for home services

Plumbers, roofers, electricians, HVAC technicians, landscapers, and other home services businesses rely on Ruby to save time and generate leads.

Industries

Ruby for business services

Consultants, creative firms, IT providers, and more use Ruby to deliver personalized service and ensure client satisfaction.

Industries

Ruby for financial services

CPAs, CFPs, and other financial professionals trust Ruby to foster personal connections with both new and existing clients.

Industries

Ruby for small businesses

Whether you’re just starting or have been in the game for years, Ruby is your partner in gaining and retaining customers.

Ready to get started?

Ruby’s virtual receptionist plans start at just $245 per month. With flexible options tailored to your business, see why over 14,000 businesses trust Ruby.

FAQs

Why hire a virtual receptionist?

A virtual receptionist saves you time, ensures you never miss a call, and provides professional customer service without the overhead of hiring in-house staff.

Our virtual receptionists confidently answer calls, manage appointments, capture leads, field customer inquiries, and provide administrative support, all while maintaining a friendly and professional image for your business.

Yes, they help increase efficiency, improve customer satisfaction, and reduce costs compared to hiring a full-time receptionist.

Pricing varies based on your needs and the level of service required. Ruby offers flexible plans that fit businesses of all sizes.

Yes, our virtual receptionists can handle appointment scheduling, capture new leads, and ensure follow-up with potential customers.

Before you go...

Looking for more information about virtual receptionists? Learn the essentials in our free guide.